80 Cathedral Road, Cardiff CF11 9LN
Tel: 02920 233 528 Fax: 029 20 225 638

Emergency care & missed appointments

If you are in pain during surgery hours, please telephone the practice and every effort will be made to see you as soon as possible. Outside surgery hours please contact the out-of-hours service for advice. This service is commissioned by Cardiff and the Vale Health Board and can be contacted on: 029 2044 4500

Alternatively advice can be obtained from NHS Direct Wales through www.nhsdirect.wales.nhs.uk or on 0845 46 47

Missed appointments

If you are unable to attend an appointment please let us know, do not just miss the appointment.
Patients arriving more than 20 minutes late for an Orthodontic appointment may be requested to make a new appointment. We would like at least 24 hours notice, although we understand that in some situations this is not possible.

Therefore please note the following:

•  If you fail to attend your appointment two or more times you risk having your treatment suspended.
•  Failure to attend your orthodontic appointments you will increase the length of your treatment and risk damage to your teeth.
•   Missed appointments increase the chances of your brace breaking and you requiring access to urgent care.
•   For NHS patients; if you miss your initial consultation your details will be sent back to your dentist.